YOU SAID:
Can more appointments be face to face to see a clinician?
WE DID:
During November 2024 we are trialling more face to face appointments with clinicians
YOU SAID:
We have long waiting times to answer the phone.
WE DID:
We are awaiting confirmation from NHSE that we can go ahead with an upgrade to our existing telephone system. This will bring new and improved features, which will be installed 8th/9th July 2024. - The call back feature is now operational, if selected your position in the queue will remain and we will ring you back when your position is number one. Please note that the call back feature will only make 2 attempts to contact you.
YOU SAID:
You are having to wait to obtain an appointment.
WE DID:
We have increased the number and range of clinicians that now provide services to our patients, you can access appointments with:
Advanced Nurse Practitioners
Pharmacist - in house and via Pharmacy First
First Contact Physiotherapist
Social Prescriber Link Worker
Mental Health Practitioners
Please inform or staff when you contact us what your needs are so they will be able to co-ordinate your care and help direct you to the service that is most appropriate for your needs (or if not urgent use the online consultation facility to register your request online). These clinicians are part of our team and are working to ensure your needs are being met by the most appropriate service.